Help

Support

Use the app to report, block, delete content, or delete your account. Email us if you cannot use those controls or need account help.

Report or block

Open the action menu on a post, profile, or conversation. Reports are private. Blocking separates both accounts from discovery and chat immediately.

Open your profile, select the post, and choose Delete. The post and its uploaded media are permanently removed.

Open You → Safety & policies → Delete account. Your profile, posts, media, sparks, and chats are permanently removed.

Email the account address, what was removed or restricted, and why it should be reviewed. Never send a password or intimate material.

Contact

Email support@onlineunfortunately.com. Include the email used for your account and a short description of the issue.

For account security, never send your password or authentication code.

Immediate danger?

Contact local emergency services. Online, Unfortunately is not an emergency service.